Privacy Policy

This Privacy Policy explains how Optimal Power Solutions, LLC (“OPS,” “we,” “us,” or “our”) collects, uses, discloses, and protects information about you when you visit our website, request electrical services, or use our client portal. We provide electrical contracting services in Jacksonville & Northeast Florida.

By using our website or services, you agree to the practices described in this Policy. If you do not agree, please do not use the website or submit information to us.

1. Information We Collect

We collect information you provide directly and information generated as you use our services:

• Contact & request details. When you submit a service request or contact us, we collect your name, email address, phone number, property/service address, and a description of the work you need.
• Account information. If we create client portal access for you, we collect your email address and authentication credentials, which are managed by our authentication provider.
• Project, estimate, contract & billing information. As we perform work for you, we maintain records relating to your properties, estimates, contracts, invoices, and related communications.
• Electronic signature records. When you electronically sign a document, we record your name, email, the date and time of signing, the document version, and technical information including your IP address and browser/device (user-agent) as evidence of the signature.
• Technical & usage information. We use strictly necessary first-party cookies to keep you signed in and to operate the site securely. We do not currently use third-party advertising or analytics trackers.

2. How We Use Your Information

• To respond to your inquiries and provide quotes, estimates, and services.
• To schedule, perform, and manage electrical work and projects.
• To create and administer client portal accounts and process documents and signatures.
• To prepare estimates, contracts, and invoices and to process payments.
• To communicate with you about your requests, projects, and account.
• To maintain the security, integrity, and proper operation of our website and systems.
• To comply with legal, tax, licensing, and recordkeeping obligations.

3. How We Share Information

We do not sell your personal information. We share information only as needed to operate our business, including with:

• Service providers who host our website, database, and file storage and who help us deliver our services, under obligations to protect your information.
• Professional advisors and subcontractors where reasonably necessary to perform or support your project.
• Authorities or other parties when required by law, regulation, legal process, or to protect our rights, safety, or property.

4. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information, including encryption of data in transit, access controls, row-level data isolation so clients can only access their own records, and private storage for uploaded documents. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as needed to provide our services and to meet our legal, tax, licensing, and recordkeeping obligations. Financial and signed records (such as contracts, signatures, and invoices) are retained for the period required by applicable Florida and federal law and are not deleted earlier even when an account is closed.

6. Your Choices & Rights

You may access and review much of your information directly through your client portal. To request access to, correction of, or deletion of your personal information (subject to records we are legally required to keep), or to ask a question about this Policy, contact us using the details below. We will respond consistent with applicable law.

7. Florida Residents & Breach Notification

We handle personal information in accordance with the Florida Information Protection Act (§ 501.171, Florida Statutes). In the event of a security breach affecting your personal information, we will provide notice to affected individuals and, where required, to the relevant authorities within the timeframes required by law.

8. Children's Privacy

Our website and services are intended for adults and are not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will take appropriate steps to delete it.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time as our business and legal obligations evolve. When we make changes, we will update the “Last updated” date above. Your continued use of our website or services after a change indicates your acceptance of the updated Policy.

11. Contact Us

If you have questions or requests regarding this Privacy Policy or your information, contact us at:

Optimal Power Solutions, LLC
Email: evgeny@optimalpower-solutions.com
Phone: 423.584.5563
Service area: Jacksonville & Northeast Florida